LEGAL REFERENCE

Your Privacy Matters to Us

We built ricis99 around your trust. This privacy policy shows exactly how we handle your account details, payment information and personal data. Every transaction through DANA, OVO, GoPay...

Data EncryptedPayment SecureAccount ProtectedQRIS ReadyYour Control
Account access Read FAQ
ricis99 Your Privacy Matters to Us

How We Collect and Use Your Information

When you open an account with ricis99, we collect information needed to verify your identity, process your DANA, OVO, GoPay and QRIS transactions, and keep your account safe. We use your email and phone number to send account updates and security alerts. Your gameplay data helps us improve the lobby experience and detect fraud. We never sell your personal information to third

parties. In supported regions where local law permits, we retain your data for the period required by Indonesian regulations and payment partner agreements.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Privacy Questions? We're Here

Team online

Email Support

Send privacy concerns to our data protection team. We respond within 24 hours to requests about your personal information, data access and account deletion.

Live Chat

Chat with our support team directly from your account dashboard. Ask about data handling, payment security or how we protect your QRIS and e-wallet details.

Account Settings

Manage your privacy preferences, communication choices and data sharing settings directly in your account. Update or delete information anytime.

WHY VISITORS TRUST US

Privacy Standards We Follow

Encryption Standard

All data in transit and at rest uses TLS 1.2+ encryption. Your DANA, OVO, GoPay and QRIS payment details never touch our servers unencrypted.

Payment Partner Compliance

We work with certified payment processors for QRIS, DANA, OVO and GoPay. Each partner meets Indonesian financial data protection requirements.

Regular Security Audits

Third-party security firms audit our systems quarterly. We test for vulnerabilities and fix issues before they affect your account.

Staff Access Controls

Only authorised team members can access your personal data, and only when needed to support your account or investigate security concerns.

Data Retention Policy

We keep your account data for as long as your account is active, plus the period required by Indonesian law and payment partner agreements.

Breach Response Plan

If a security incident affects your data, we notify you within 72 hours and provide steps to protect your account and payment methods.

Privacy Across ricis99

Account Privacy
Your login credentials and two-factor authentication settings are encrypted and never shared with third parties outside our payment and security partners.
Payment Data
DANA, OVO, GoPay and QRIS details are tokenised. We store only a secure reference, never your full payment credentials or bank account numbers.
Gameplay Privacy
Your game history, bet amounts and lobby activity are visible only to you and our support team when you request account help or dispute resolution.
Communication Privacy
Emails and chat messages are encrypted in transit. We use your contact details only for account updates, security alerts and support responses.
Device Privacy
We collect device type and IP address to detect fraud and prevent unauthorised access. This data is not used for marketing or sold to advertisers.
Cookie Policy
We use cookies to keep you logged in and remember your lobby preferences. You can disable non-essential cookies in your browser settings anytime.
Third-Party Links
Our sportsbook and live casino may link to external sites. We're not responsible for their privacy practices. Always review their policies before sharing data.

What Protects Your Account

Two-Factor Authentication

Enable 2FA in your account settings to add a second security layer. You'll confirm logins with a code sent to your phone or email.

Session Timeout

Your account automatically logs out after 30 minutes of inactivity. This prevents unauthorised access if you step away from your device.

Login Alerts

We email you every time someone logs into your account from a new device or location. Report suspicious activity immediately to our support team.

Payment Verification

Large withdrawals require additional verification. We confirm your identity before processing DANA, OVO, GoPay or QRIS transfers to prevent fraud.

Data Portability

You can request a copy of all your personal data in a machine-readable format. We'll provide it within 14 days of your request.

Account Deletion

Close your account anytime and request permanent deletion of your personal data. We'll remove it within 30 days, except where law requires retention.

Privacy Policy Questions

We never store your full payment credentials. Instead, we tokenise your DANA, OVO, GoPay and QRIS details so only a secure reference is kept on our servers. All payment data is encrypted in transit and at rest using TLS 1.2+ encryption.

Yes. Log into your account and go to Settings > Privacy > Data Access. You can download all your personal information in a portable format. We'll also email you a copy within 14 days of your request.

We delete your personal data within 30 days of account closure, except where Indonesian law or payment partner agreements require us to retain it longer. Tax and fraud-prevention records may be kept for up to seven years.

We share only the minimum data needed with payment processors (DANA, OVO, GoPay, QRIS), fraud-detection partners and legal authorities when required by law. We never sell your data to advertisers or marketing companies.

We notify you within 72 hours if your data is compromised. We'll explain what happened, what data was affected and steps you should take to protect your account and payment methods.

Yes. Every marketing email includes an unsubscribe link. You can also manage your communication preferences in Account Settings > Notifications. We'll still send security alerts and account updates.

We use cookies to keep you logged in, remember your lobby preferences and detect fraud. Essential cookies can't be disabled, but you can turn off marketing and analytics cookies in your browser settings anytime.